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Support Center
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Submit a Ticket
Use the form below to open a support request. You'll receive a confirmation with your ticket ID.
Phone or Email Support
Call us at 1-623-323-0565
Or email support@elaraaitechnologies.com
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Self-Service
Browse Technical Docs or the Knowledge Hub for guides and FAQs.
Response SLAs
| Severity | First Response | Resolution Target |
|---|---|---|
| Critical — Service down | 2 hours | 8 hours |
| High — Major feature impaired | 4 hours | 24 hours |
| Standard — General issues | 1 business day | 3 business days |
| Low — Feature requests | 2 business days | Best effort |
SLAs apply Mon–Fri 9 AM–6 PM ET unless you are on an Enterprise plan with 24/7 coverage.